Ticket Presale FAQs
I WANT TO GET FIRST ACCESS TO TICKETS FOR THE ALEXIS FFRENCH UK & IRELAND TOUR
HOW DO I DO THIS?
You need to have pre-ordered the new album Dreamland through the Official Music Store before 3.00pm GMT on Tuesday 12th November 2019.
You need to have registered via the No Purchase Necessary form hosted on Alexis Ffrench Official Music Store before 3.00pm GMT on Tuesday 12th November 2019.
WHEN WILL I GET MY PRESALE ACCESS LINK?
If you purchased an album, or registered via the form, you will receive an email between 3:00pm 5:00pm GMT on Tuesday 12th November 2019 containing your presale link, a link to the presale and details of the UK & Ireland Tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 10am GMT Wednesday 13th November and 10am GMT Friday 15th November.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for Dreamland UK & Ireland Tour dates and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale. Each code will allow the purchase of 4 tickets only.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a designated presale page on ticketmaster.co.uk
Please ensure you are entering your passcode into the appropriate box.
I'VE PRE-ORDERED YOU BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code between 3:00pm and 5:00pm GMT on Tuesday 12th November 2019, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact: email@example.com
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold.
If you get a code not valid error message – please contact firstname.lastname@example.org.Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry here:
The Ticketmaster team will be closely monitoring this to answer promptly.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer. A maximum of 4 tickets per code.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?
This ticket presale is only valid for the Dreamland UK & Ireland tour dates and you are only eligible to access the presale if you have ordered an album for delivery in the UK.